Privacy Policy

A legal disclaimer

Heal 2 Wellness staff and providers (referred to as "we," "our," "us") respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical location, website, or interact with our services.

Privacy Policy - the basics

1. Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, mailing address, date of birth.
Health & Treatment Information: Medical history, skin concerns, treatment preferences, and consultation notes (collected to provide safe and effective services).
Payment Information: Billing details, credit/debit card information (processed securely through third-party payment processors).
Digital Information: When you use our website, we may collect IP addresses, browser type, cookies, and usage data.

2. How We Use Your Information

We use your information to:

Schedule appointments and deliver medspa treatments.
Provide personalized treatment plans and recommendations.
Process payments and issue receipts.
Communicate with you regarding services, promotions, and updates (with your consent).
Maintain accurate medical and treatment records.
Improve our website, services, and client experience.

3. Sharing Your Information

We do not sell or rent your personal information. We may share information only with:

Authorized Staff & Practitioners who need access to provide treatments.
Payment Processors to securely process transactions.
Legal Authorities if required by law or in response to valid requests.

4. Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or storage system is 100% secure.

5. Your Rights

You have the right to:

Access and request a copy of your personal information.
Request corrections or updates to your personal information.
Withdraw consent for marketing communications at any time.
Request deletion of your information, subject to legal and medical record-keeping obligations.

6. Cookies & Online Tracking

Our website may use cookies to enhance your browsing experience. You may adjust your browser settings to refuse cookies, though some features may not function properly.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

8. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect information from children under 18.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised “Effective Date.”